If you're expecting to receive a badge from one of the many issuers on the Acclaim platform and you have yet to receive it, you'll want to first make sure that the badge you are being issued is sent to the same email address you have registered with Acclaim. If the badge is issued to another address, you'll want to add that address as a secondary email within your account on the Acclaim platform, under "account setting"

If you have your account registered with the correct email address or have the secondary email address added and confirmed, you'll want to reach out to the issuing organization first. The issuing organization can issue your badge accordingly.  

If you're unable to reach out to the issuing organization, please submit a ticket through Help Center and we can either help you by providing contact information and instructions, or reach out to the issuing organization on your behalf.