Experiencing an issue with your account on the Acclaim platform? Please use this submit a request form to reach Acclaim support. Acclaim support can assist with the following:
- Gaining access to an account registered to an email address you can no longer access
- Resetting your password
- Merging your accounts
- Adding a secondary email address to your profile
- General badge inquires; including searching our system for badges that have already been issued, and troubleshooting accepting a pending badge.
Unfortunately, Acclaim cannot update the information entered into a badge by the issuing organization. The information entered in your badge by an issuing organization includes:
- Full Name
- Issued to email address
- Badge expiration date
If you are inquiring about the information within your badge or have yet to be issued a badge that's expected, please reach out to IBM Badge Support directly at email@example.com.
Please note: You may receive an out of office reply when submitting a request to IBM. Please open this “out of office reply” to find useful information about how to find a direct contact for a specific badge. Expect to receive a reply within 48 hours.
If you’re having trouble with Bluepages or W3, these pages are hosted by IBM. Please reach out to IBM directly to inquire about the problem you’re experiencing.
Acclaim suggest adding a personal secondary email address to your account. This way if your email address changes or if you no longer work at IBM, you will always be able to access your account. Remember, you can only request a password reset using your primary email address.
To add a secondary within your Acclaim account:
- Click on the profile icon in the upper right and select "Settings."
- You'll be taken directly to your "Account" page
- In the "Add another Email Address" box, add the additional email and click on the "Add" button
- You'll receive a confirmation email to the email you just added. Click the appropriate link to confirm the address.
If you have an existing account registered to an older IBM email address that you no longer have access to, Acclaim can help you gain access to this account. We will ask that you verify the email address. Please use this submit a request form to reach Acclaim support.