Experiencing an issue with your account on the Acclaim platform? Please use this submit a request form to reach Acclaim support.  Acclaim support can assist with the following: 

• Gaining access to an account registered to an email address you can no longer access
• Resetting your password
• Merging your accounts
• Adding a secondary email address to your profile
• General badge inquires; including searching our system for badges that have already been issued, and troubleshooting accepting a pending badge. 

Unfortunately, Acclaim cannot update the information entered into a badge by the issuing organization. The information entered in your badge by an issuing organization includes: 

• Full Name
• Issued to email address
• Badge expiration date

If you are inquiring about the information within your badge,  have yet to be issued a badge that's  expected or your CompTIA badges have been issued to an old email address you no longer have access to,  please reach out to CompTIA support directly at help@comptia.org. Someone from their support team will be happy to assist you with your inquiry.